Terms and Conditions

1.Definitions
In these conditions:

TM will be entitled to alter or vary these conditions from time to time on reasonable written notice to the Client without any liability to the Client.

2. Time-Maker’s Services

2.1 TM will provide to the Client (subject to these Conditions) such concierge and lifestyle management services as are requested by the Client from time to time.

2.2 The services include a wide range of lifestyle management services and shall not be limited in scope save that TM may refuse to accept any requests that fall outside their normal service provision and shall have the absolute right to refuse any requests.

2.3 TM will inform the Client from time to time of the type and nature of requests with which TM are accustomed or capable of dealing but will not be liable to the Client in the event that a request made of TM is not capable of fulfilment by them.

2.4 TM will, within a reasonable period of time, use all its reasonable endeavours to provide the service requested in response to the Clients requests. TM will inform the Client as soon as reasonably possible if it is unable to provide any requested service

2.5 TM's business hours are from 09.00 to 17.00 Monday to Friday excluding all UK Bank Holidays. Where TM is required to provide Services outside these hours TM will be entitled to Charge for its Services at a higher hourly rate, which rate will be advised to the Client.

2.7 TM reserves the right to refuse to supply Services if, in the opinion of TM, the Services are to be used by the Client for any immoral or illegal purpose.

3. Provision of Services and Liability

3.1 TM will use all of its reasonable endeavours to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions from time to time.

3.2 Where TM supplies the Client with any goods or Services via a third party, TM does not give any warranty or guarantee as to the quality, fitness for purpose or otherwise of the goods or services and the Client will be required to seek compensation for any loss or damage suffered from such third party direct. For the avoidance of doubt TM does not provide any recommendations in relation to any of the goods or products comprised within the Services and the Client is deemed to be responsible for and will use its own skill and judgement as to the quality, value and suitability of any such goods and products and in relation to deciding whether to enter into any Contract with any third party for the supply of such services, goods or products.

3.3 TM will not be liable for any losses or damages of any nature whatever (whether direct or indirect) resulting from the provision of the services or the Client's reliance upon the information and suggestions provided by TM hereunder and the resulting supply of goods and services to the Client by any third party.

3.4 TM will have no liability to the Client for any losses or damages or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non arrival, or any other fault of the Client.

3.5 TM will not be liable or be deemed to be in breach of the Contract by reason of any delay or failure in performing any of TM’s obligations in relation to the Services, if the delay or failure was due to any cause beyond TM’s reasonable control.

3.6 Subject to the provisions of this clause TM’s maximum liability to the Client for breach of any of its obligations hereunder will be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).

3.7 TM will not be liable to the Client if any document or product procured by TM (e.g concert or theatre ticket) is found to be non-genuine or regarded as such by any other party (e.g theatre. TM will use its reasonable endeavours to ensure all such documents are genuine.

3.8 TM will not be liable if TM cannot perform its tasks or provide services for reasons beyond its control (e.g strike, lock-out, labour dispute, transport difficulties, act of god, war, riot, civil commotion, malicious damage, application of law, accidental breakdown of plant or machinery, flood, fire, storm or other circumstance affecting the provision of goods or services.

3.9 Clients must negotiate charges and costs with third party suppliers directly and TM take not responsibility for charges incurred.

3.10 Payment of third party’s charges will at all times be payable by the Client on a time schedule agreed with the third party. In the event of TM agreeing to make any such payments they do so on behalf of the Client as agent of the Client and on the basis that the Client will reimburse any such payment made on demand.

3.11 In the event of the Client making any complaint about the service provided by any third party the Client shall copy such complaint to TM.

3.12 TM shall not be responsible for the security of communications sent by us to you or others in relation to our tasks and services by email, letter, telephone or text.

4. The Client’s Obligations

4.1 Services provided by TM are provided expressly for the Clients and the Clients will not use the Services for any improper, immoral, unlawful or any other purpose other than that for which the Client informs TM at the time of the initial request.

4.2 If the Client should request that TM use the Clients credit card and /or other credit facilities for the purpose of rendering Services, the Client will, promptly and upon request, provide written confirmation of it's authorisation in such form as TM will request. The Client acknowledges and agrees that TM will have no liability or be responsible in any way whatsoever in respect of the use of the Clients credit card and /or other credit card facilities provided that TM acts in accordance with the instructions issued by the Client in relation thereto.

4.3 In the event that the client engage us to arrange for services to be performed at a particular location the client must give reasonable access to such location (including the interior of the premises) to TM and our employees/agents and to third party suppliers, its employees/agents as may be necessary for the services to be performed without impediment.

4.4 The client will be responsible for obtaining from other parties (e.g. landlord) or any Government or competent authority any consent that may be necessary for the services to be provided.

5. Time-Maker’s Charges

5.1. The Client will pay TM the Charge and any additional sums agreed between TM and the Client for the provision of the Services.

5.2 TM will be entitled to vary the Charge from time to time on written notice to the Client.

5.3 All quotations given and charges mentioned will be exclusive of VAT unless otherwise stated.

5.4 Any telephone calls made on behalf of the client are chargeable.

5.5 The Charge and any additional sum for the procurement of goods will need to be paid in advance of purchase (e.g. concert/theatre ticket, grocery shopping etc.) by the Client (without any set off, counterclaim or other deduction) in advance or within seven days of TM's invoice date.

5.6 A late payment penalty of 5% of the total invoiced charge will be payable to TM should payments not be received by TM within 7 days after the due date billed.

5.7 Any payment may be made by bank transfer, cheque or cash

5.8 Interest at 15% per annum shall be payable upon any balance which remains unpaid 14 days after invoice date.

6. Termination

6.1 The Client and TM will be entitled to terminate the Contract on 7 days written notice to the other.

6.2 Without prejudice to any other rights and remedies available, TM will have the right to terminate the Contract for the provision of all or any of the Services upon written notice if:

6.2.1 The Client commits a serious breach of these conditions or, in the case of a breach capable of remedy, fails to remedy such breach within 7 days of written notice from TM to so remedy; or

6.2.2 The Client is declared bankrupt or insolvent or makes voluntary arrangement with any of its creditors or has an order made against any of its property.

6.3 On termination for any reason the Client will immediately make payment to TM of all and any sums outstanding and owing to TM under the Contract

6.4 On termination of the Contract pursuant to clauses 6.1 and 6.2 above, the Client will not be entitled to any refund of the Charge.

6.5 The Client shall be entitled to cancel this Contract within 7 days of the date of the Contract except where TM shall have already performed the services requested in full or in part or any third party has been engaged by TM on behalf of the Client. Such cancellation will only be effective if delivered in writing to TM’s office.

7. Confidentiality and Data Disclosure

7.1 All information received by TM in relation to the Client will remain confidential and, except as maybe required by law, TM will not, without the Client's prior written consent, disclose or divulge to any third party any information of any nature whatsoever in relation to the Client, except to the extent that such disclosure is needed to enable the third party to perform the service.

7.2 Telephone calls between TM and the Client may be recorded and monitored from time to time for training purposes.

7.3 Unless TM receives notice from the Client to the contrary TM will from time to time provide to the Client (by post telephone or email) such information in relation to the Services that TM considers maybe of interest to the Client.

7.4 Under the Data Protection legislation the Client will be entitled upon written request to view any personal records or information held by TM relating to the Client. TM will be entitled to charge an administrative fee for this service which will be set at the time of the Client’s request.

7.5 TM may make credit reference agency or company searches against the Client.

7.6 TM may monitor visits to TM’s web-site and retain information about the Client arising therefrom.

8. General

8.1 These conditions (together with any other terms and conditions agreed in writing between TM and the Client from time to time) constitute the entire agreement between the parties and over-ride and replace any previous agreement or understanding between the parties. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.

8.2 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it's registered office or principal place of business or residential address or such other address as may at the relevant time have been notified to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice will be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.

8.3 No failure or delay by TM in exercising any of it's rights under the Contract will be deemed to waive that right, and no waiver by TM of any breach of the Contract by the Client will be considered as a waiver of any subsequent breach of the same or any other provision.

8.4 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions will not be affected.

8.5 These conditions and the Contract to which they relate will be governed and construed in accordance with English Law and the parties will submit to the jurisdiction of the English Courts.